Field Service Engineer - Cymer
Company: Asml
Location: Phoenix
Posted on: May 9, 2024
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Job Description:
Job ID: J-00296832Introduction to the jobAs a Field Service
Engineer - Cymer at ASML you will be part of a team of engineers
who help our organization install, repair and maintain Cymer laser
equipment at customer sites. You ensure that our systems work as
they should and be part of the technology innovation thats moving
the world forward.Youll be a technical expert who will work with
coworkers, customer & field support in isolating and solving
problems to maintain and optimize equipment on a daily basis
enhancing functionality and prevent problems. You will act as a
resource for users on routine malfunctions and will be responsible
for the necessary transfer of know-how to the customer.Role and
responsibilitiesAnalyzes, diagnoses, and troubleshoots Cymer
equipment problems via telephone or at customer site.Performs
installation, repair, retrofits, upgrades and preventive
maintenance on Cymer equipment installed at customer
sites.Maintains an assigned installation equipment base. This
includes providing primary support, forecasting, conducting
customer support meetings, and ensuring regular communication with
the customer.May provide service education to customers service and
operations staff.Ensures that parts are available and as specified
for service requirements and maintains appropriate tools are on
hand and as required.Completes service, expense reports, and other
administrative responsibilities in accordance with Cymers
procedures and with supervisors approval.Education and experienceTo
help us tackle the technical challenges we face, youll need
experience working on high-tech products and with complex
processes. As a Field Service engineer, youll need:High School
Diploma or equivalent experience is required.Intermediate level of
technical knowledge of electronics is required.Ability to apply
advanced knowledge of installation, maintenance/repair, and
troubleshooting at both the module and system level, while seeking
expertise of more senior field service engineers, is
requiredRequires experience using the following software packages:
MS Word, Excel, PowerPoint, and electronic e-mail systems,
LabView.Oral and written English language skills required.Must be
able to successfully meet customer site access requirements such
as: background checks, safety training, and cleanroom access
(gowning and breathing apparatus).SkillsWorking at the cutting edge
of tech, youll always have new challenges and new problems to solve
and working together is the only way to do that. You wont work in a
silo. Instead, youll be part of a creative, dynamic work
environment where youll collaborate with supportive colleagues.
There is always space for creative and unique points of view. Youll
have the flexibility and trust to choose how best to tackle tasks
and solve problems.To thrive in this job, youll need the following
skills:Cymer laser experience is highly preferred.Ability to read
and analyze opto-mechanical and electronic schematics.Strong
customer focus and commitment to customer satisfaction through
prioritization, quality, efficiency and professionalism.Proven
ability to perform effectively in a demanding environment with
changing workloads and deadlines and has the ability to identifies
bottleneck and drive improvements.Has led one installation or
significantly contributed to the successful installation of
products at multiple sites.Ability to analyze data and report
problems, to complete accurate, comprehensive service reports, and
to communicate technical issues to other technical staff.Excellent
customer service skills, with a solid foundation in and an
understanding of the importance of relationship building.Other
informationThis position requires access to controlled technology,
as defined in the Export Administration Regulations (15 C.F.R. 730,
et seq.). Qualified candidates must be legally authorized to access
such controlled technology prior to beginning work. Business
demands may require ASML to proceed with candidates who are
immediately eligible to access controlled technology.Role within
OfficeResponsibilities:Travels as required for the purposes of
performing service activities at customer sites or backfilling for
other Cymer Field Service Engineers.Routinely required to sit;
walk; talk; hear; use hands to keyboard, finger, handle, and feel;
stoop, kneel, crouch, twist, reach, and stretch.Occasionally
required to move around the campus.Occasionally lift and/or move up
to 20 pounds.Specific vision abilities required by this job include
close vision, color vision, peripheral vision, depth perception,
and ability to adjust focus.EOE AA M/F/Veteran/DisabilityNeed to
know more about applying for a job at ASML? Read our frequently
asked questions .Diversity and inclusionASML is an Equal
Opportunity Employer that values and respects the importance of a
diverse and inclusive workforce. It is the policy of the company to
recruit, hire, train and promote persons in all job titles without
regard to race, color, religion, sex, age, national origin, veteran
status, disability, sexual orientation, or gender identity. We
recognize that diversity and inclusion is a driving force in the
success of our company.Need to know more about applying for a job
at ASML? Read our frequently asked questions .Request an
AccommodationASML provides reasonable accommodations to applicants
for ASML employment and ASML employees with disabilities. An
accommodation is a change in work rules, facilities, or conditions
which enable an individual with a disability to apply for a job,
perform the essential functions of a job, and/or enjoy equal access
to the benefits and privileges of employment. If you are in need of
an accommodation to complete an application, participate in an
interview, or otherwise participate in the employee pre-selection
process, please send an email to USHRServiceCenter@asml.com to
initiate the companys reasonable accommodation process.by
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Keywords: Asml, Surprise , Field Service Engineer - Cymer, Engineering , Phoenix, Arizona
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