Customer Service Manager AZ
Company: Metro Store (35th Ave & Peoria)
Location: Phoenix
Posted on: April 28, 2024
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Job Description:
3514 W Peoria Ave Phoenix Arizona, 85029, +1 (602)
6981925Starting Pay: $17/Hr
Position Description:
Responsible for the oversight, leadership and achievement for the
sales floor and obtaining set sales goals for Goodwill of Central
and Northern Arizona (GCNA) in Arizona and Maryland. Directs all
aspects relating to the daily operations of the sales floor,
leading the team and driving the business. Key responsibilities
include building, leading, and retaining motivated, high performing
teams through effective leadership of Retail Sales Associates.
Essential Duties and Responsibilities:
Executes retail operations plan to achieve daily, monthly,
quarterly, and yearly goals for profit, revenue, and production for
a Retail Store location.
Makes decisions on matters relating to the day-to-day retail
operation within his/her defined work area.
Conducts new goods inventory and ensures proper reporting.
Reconciles and balances all daily paperwork.
Ensures Team Members deliver excellent customer service to donors
and customers.
Works to de-escalate customer situations while finding an
appropriate solution; involves upper management, as needed.
Maintains the day-to-day operations of the store including managing
and meeting Team Member and customer needs.
Ensures store locations are clean, well-kept, and reflect the
Goodwill brand appropriately.
Transfers to different stores at any given time due to business
needs.
Oversees and maintains the day-to-day operations of the sales floor
including daily maintenance, custodial duties, and floor
standards.
Provides regular mentoring and training to develop skills of Retail
Sales Associates; ensures that Team Members are operating per
company standards and procedures.
Ensures that the store complies with all policies and procedures
relating to Security, Health, and Safety, coordinating with various
Goodwill divisions, as needed; influences any changes necessary to
meet statutory requirements, ensuring minimum risk to Team Members
and the business.
May perform tasks such as dropping off the bank deposit, helping at
other stores, and attending personal training and development
classes, as needed.
Processes complex sales transactions, including customer
returns.
Collaborates with store leadership to establish clear company
vision and ensure Team Member engagement.
Responsible for performance management (coaching, discipline,
performance improvement plans, and annual reviews), staffing,
compensation, and development of Team Members.
Provides regular mentoring, training, and coaching to develop
skills of Team Members.
Plays critical role in driving company culture change efforts and
change management processes.
Models Goodwill Core Values - Trust, Collaboration, Engagement,
Ownership, and Innovation.
Performs other related duties, as assigned.
Minimum Qualifications (Education, Experience, Skills):
High School Diploma, GED, or equivalent work experience
One-year work experience in Retail Management, preferred
One-year customer service experience required
Proficient in Microsoft Office Suite
Ability to pass a background check and drug screen, where
applicable for position
You will be eligible for a comprehensive Total Rewards package, 1st
of the month following 60 days of employment that includes the
following:
5 Medical Plans
Employer Funded Health Reimbursement Account (HRA)
3 Dental Plans
Vision Plan
401K (Immediate participation upon hire)
Employer Paid Life Insurance
Employee Assistance Program (EAP)
Paid Time Off; Sick and Vacation
Paid Holidays
These are just a few highlights of our key benefit offerings!
Become a valuable part of our team and work for a company which has
been named a Best Place to work by the Phoenix Business Journal 4
out of the last 5 years. Work for a company which has seen double
digit growth year after year for nearly a decade. Work for a
company which values diversity and is centered on success. Goodwill
of Central & Northern Arizona - We Put People to Work!
Goodwill of Central and Northern Arizona endeavors to make our
website accessible to any and all users. If you would like to
contact us regarding the accessibility of our website or need
assistance completing the application process, please contact HR
Support at 602-535-4000, option 5, or
RecruitingOperations@goodwillaz.org.
We consider applicants for all positions without regard to race,
color, religion, sex, sexual orientation, national origin, age,
marital or veteran status, the presence of a non-job related
medical condition or disability, or any other legally protected
status. We will make reasonable accommodation and modification,
including adaptive devices, to assist any person with a disability
to apply for and, if hired, to perform the duties the position they
seek. Assistance could include help in completing on-line
application as well as providing alternative communication, e.g.,
Braille and Large Print.
PHISHING SCAM WARNING: Goodwill of Central and Northern
Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV")
are among several companies recently made aware of a phishing scam
involving con artists posing as hiring managers recruiting via
email, text and social media. The imposters are creating misleading
email accounts, conducting remote "interviews," and making
artificial job offers in order to collect personal and financial
information from unsuspecting individuals. Please note that
GCNA/GIMV only use company email addresses, which contain
"@goodwillaz.org" or @gimv.org", to communicate with candidates via
email. The company also uses secure tools on our website to receive
data from applicants and would never ask them to submit their
personal banking information to apply for an open job. If you are
contacted by someone about an open job at GCNA/GIMV, please verify
the domain of the sender's email address and that they are asking
you to apply on this website. If you believe you have been a victim
of a phishing scam, please visit the Department of Homeland
Security's Cyber Smart website
(https://www.cisa.gov/be-cyber-smart/campaign) to learn how to
report it.
Keywords: Metro Store (35th Ave & Peoria), Surprise , Customer Service Manager AZ, Executive , Phoenix, Arizona
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