Client Implementation Manager Sr.
Company: Reliance Standard
Location: Phoenix
Posted on: April 28, 2024
Job Description:
Job Responsibilities and Requirements
The Sr. Client Implementation Manager will be responsible for
developing and overseeing new client installations for the most
complex cases in the RSL's portfolio. This includes overall
accountability for the successful new case installation of employee
accounts that have core Life, Disability, Absence and/or Voluntary
benefits. He/she will drive the process through a combination of
direct involvement, partnership with account management, and
influence and coordination with internal partners. With additional
responsibility to support the Manager - Implementation in areas of
team training, development, mentoring and administrative support
requirements. He/she will assist in the drive the process through a
combination of direct involvement, partnership with the National
Account Manager team, and influence over internal partners (field
support/service resources, Matrix Absence Management resources,
etc.)
Client Management
- Provide leadership and subject matter expertise to new client
to ensure successful implementation, enrollment and ongoing support
for assigned clients / territories.
- Lead new client installation calls for assigned clients/sales
offices.
- Proactively communicate to the client to ensure appropriate
setup and understanding of systems, tools and processes, including
(but not limited to) billing, contracts and web tools.
- Identify, research and coordinate the resolution of
client-level issues for new clients.
- Interface with IT and service teams to develop solutions to
broker and client's specific needs, and to proactively
communicate/document potential issues.
- Coordinates training and communication strategy
- Liaison between client/broker/HR platform and internal
resources.
- Develop and maintain cooperative partnerships with
Administrative Office Departments and work closely to ensure
effective communication with Regional Sales Staff, implementation
and home (administrative) office counterparts. Administrative
- Create and deliver new client administrative kits in an
accurate and timely manner.
- Coordinate fulfillment, tracking, billing, and inventory
process for all enrollment communication materials.
- Perform enrollment resource/logistical coordination for
extra-territorial and multi-site clients (within and outside
assigned territory when required).
- Data transfer setup and test plan with internal and external
resources
- Work with marketing to ensure appropriate delivery of client
materials.
- Support corporate model to drive improvements to the overall
process of on-boarding new customers.
- Makes decisions within guidelines and policies that impact own
priorities and allocation of time to meet deadlines Leadership:
- Engages team members in talent management and development
opportunities, and builds a positive and respectful work
environment.
- Supports the Manager in the oversite of the implementation and
measurement of "best practices" to continually enhance the team's
efficiency and effectiveness.
- Models and drives company values in the departments.
- Acts as a Subject Matter Expert (SME) and support the team's
development through mentorship and employee development.
- Lead discussions at routine team meetings with manager approval
of agenda
- Collaborates with team members and management in recommending
and implementing improvement opportunities.
- Provides leadership and subject matter expertise within the
team and provides mentor and training support for newer team
members. Expertise
- Understands the company and its key business drivers; uses this
knowledge to guide own work
- Expands conceptual knowledge in own discipline and broadens
capabilities and displays a wellness to share with others
- Has developed breadth and/or depth of expertise in more than
one activity or process, or acts as a "go to" person in an
area
- Supports a range of decisions related to own work and the work
of others in the team; may confer with supervisor on the
development or needs within the team.
- Supports decision-making process - guided by the department
business plan - that impact the department's results Required
Knowledge, Skills, Abilities and/or Related Experience
- Bachelor's Degree in Business, Marketing, and /or
Communications is required. An MBA or advanced degree in a related
field is preferred.
- Minimum of 3-5 years of directly related experience is
required.
- Superior organizational, multi-tasking, influencing and
presentation skills are required.
- Strong written and superior oral communication skills
required
- Ability to demonstrate internal diplomacy/influencing skills
with sales, service and internal cross-functional areas including
underwriting, claims and administration.
- Professional business demeanor and the ability to work in a
fast-paced, entrepreneurial capacity with minimal supervision are
required.
- Ability to thrive in a fast-paced environment, multi-tasking
skills and the ability to work in an autonomous manner.
- Proficient in Microsoft Office products and ability to master
applicable systems and processes Ability to Travel: Up to 25%
Hiring Range: $63,140.00 - $84,280.00 Salary
*The hiring range listed in this posting represents the expected
hiring range for work performed in the primary location (Phoenix,
AZ). If this role is eligible for remote work, or will report to a
different office than the one listed above, the hiring range may
differ.
Work location may be flexible if approved by the Company.
What We Offer
At Reliance Matrix, we believe that creating a more diverse,
equitable and inclusive culture allows us to realize more of our
potential. And we can't do this without our most important
asset-you.
That is why we offer a competitive pay package and a range of
benefits to help team members thrive in their financial, physical,
and mental wellbeing.
Our Benefits:
- An annual performance bonus for all team members
- Generous 401(k) company match that is immediately vested
- A choice of three medical plans (that include prescription drug
coverage) to suit your unique needs. For High Deductible Health
Plan enrollees, a company contribution to your Health Savings
Account
- Multiple options for dental and vision coverage
- Company provided Life & Disability Insurance to ensure
financial protection when you need it most
- Family friendly benefits including Paid Parental Leave &
Adoption Assistance
- Hybrid work arrangements for eligible roles
- Tuition Reimbursement and Continuing Professional
Education
- Paid Time Off, volunteer days, community partnerships, and
Employee Assistance Program
- Ability to connect with colleagues around the country through
our Employee Resource Group program and our Diversity Equity &
Inclusion Council Our Values:
- Integrity
- Empowerment
- Compassion
- Collaboration
- Fun
EEO Statement
Reliance Matrix is an equal opportunity employer. We adhere to a
policy of making employment decisions without regard to race,
color, religion, sex, national origin, citizenship, age or
disability, or any other classification or characteristic protected
by federal or state law or regulation. We assure you that your
opportunity for employment depends solely on your
qualifications.
#LI-Hybrid #LI-AS1
Keywords: Reliance Standard, Surprise , Client Implementation Manager Sr., Executive , Phoenix, Arizona
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