Customer Service Associate
Company: USAA
Location: Phoenix
Posted on: May 9, 2024
Job Description:
Why USAA? Let's do something that really matters.
We have an important mission: serving the members of the military
community and their families. It's both a chance to say thank you
and the opportunity to put your talents to work in a meaningful
way. To do it right, we need the right people. We're looking for
those who share our values of honesty, integrity, loyalty and
service. Because what we do is just as important as how we do it.
Come be a part of what makes us so special!
It is all about learning and growing.
Our Insurance Customer Service role may be a new career for you.
There's a lot to learn, but the journey is mapped out and USAA is
willing to invest in you! Our comprehensive, fully paid six-month
training program includes all training materials, class
discussions, hands-on training, e-learning modules, and the
instructor led guidance will help you to support our membership
independently. We also pay for all licensing costs!
Our in-office development program provides the training you need
and the encouragement to create a proactive and independent support
style to service our membership. After six months in-office, you'll
have the opportunity to work from home 2 days a week. The actual
onsite days are settled between each employee and their manager.
The Opportunity We are currently seeking dedicated professionals to
work in our Phoenix office for future insurance sales and customer
service opportunities in 2024. Work schedules will vary and may
include some weekends. We have new training classes starting every
month. Military veterans and spouses are highly encouraged to
apply.As an Insurance Customer Service Representative, you'll work
within defined guidelines to provide customer service, sales, and
retention activities for multiple USAA Property & Casualty personal
line products. You will assist members with new and existing USAA
policies to deepen their relationship with the company.
Representatives interact with our members across multiple contact
channels to provide members adequate coverage and advice to help
ensure their financial security.What you'll do:
- Facilitate the Property & Casualty member experience by
handling inbound and outbound phone calls, emails, or other
contacts from members.
- Apply developing knowledge of personal lines' insurance to
assist members with foundational to moderately complex quotes,
binding new business, rating, policy, billing, payment,
underwriting, contract and coverage provisions, and premium changes
for insurance products and services. Also, maintain respective
trailing documents for all states.
- Identify, evaluate and understand member needs to consistently
provide complete and accurate advice and solutions for insurance
products and services. Provide detailed issue diagnosis while
minimizing member transfers, escalations and call backs.
- Efficiently operate in a contact center environment and
navigate multiple systems and programs while maintaining an
engaging member interaction that may occur across multiple
channels.
- Maintain required Property & Casualty license and state
registrations.
- Ensure risks associated with business activities are
effectively identified, measured, monitored, and controlled in
accordance with risk and compliance policies and procedures.What
you have:
- High School Diploma or GED equivalent
- Ability to provide exceptional customer service for our members
by communicating clearly and professionally by phone, and email to
process information related to insurance products
- Ability to prioritize and multi-task, while navigating through
multiple business applications
- Ability to apply knowledge and understanding of insurance
regulatory and compliance requirements
- Acquire Property & Casualty licenses and state registrations
within 90 days of hireWhat sets you apart:
- 1 year of customer contact experience in a needs-based sales
environment
- 6 months experience frequently communicating (minimum 60
percent of the time) with customers by phone, e-mail, and/or face
to face
- US military experience through military service or a military
spouse/domestic partnerThe above description reflects the details
considered necessary to describe the principal functions of the job
and should not be construed as a detailed description of all the
work requirements that may be performed in the job.What we
offer:Compensation: USAA has an effective process for assessing
market data and establishing ranges to ensure we remain
competitive. You are paid within the salary range based on your
experience and market data of the position. The hiring range for
this position is: $46,135 - $47,135. Employees may be eligible for
pay incentives based on overall corporate and individual
performance and at the discretion of the USAA Board of
Directors.Benefits: At USAA our employees enjoy best-in-class
benefits to support their physical, financial, and emotional
wellness. These benefits include comprehensive medical, dental and
vision plans, 401(k), pension, life insurance, parental benefits,
adoption assistance, paid time off program with paid holidays plus
16 paid volunteer hours, and various wellness programs.
Additionally, our career path planning and continuing education
assists employees with their professional goals.For more details on
our outstanding benefits, please visit our benefits page on
Relocation assistance is not available for this position.
Applications for this position are accepted on an ongoing basis,
this posting will remain open until the position is filled. Thus,
interested candidates are encouraged to apply the same day they
view this posting. USAA is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or status as a
protected veteran.
Keywords: USAA, Surprise , Customer Service Associate, Hospitality & Tourism , Phoenix, Arizona
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