Wireless Fraud Care Specialist

Company: DISH
Location: Paradise Valley
Posted on: April 28, 2024

Job Description:

Company SummaryEchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network---.Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile. Department SummaryAs a part of Customer Experience Operations (CXO), the Field Operations team is the voice of the company to our customers with a focus on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions. Job Duties and ResponsibilitiesThe Wireless Fraud Care Specialist plays a crucial role in identifying, mitigating and preventing fraudulent activities related to new activations and existing customer upgrades and adding additional lines. Wireless Fraud Care Specialists will provide real-time and ongoing monitoring and management of order and account information to ensure integrity. During inbound and outbound calls with potential customers, use tools, inquisitive questions, and analysis to determine: Validity of purchasesLegitimacy of customer's identityNature and extent of suspected fraudWhat offer the customer may receiveOff the phone research, review, and documentation:Monitor customer accounts and transactions for any suspicious activities or patternsMaintain detailed records of fraud incidents, investigations, and outcomes Skills, Experience and RequirementsA High School diploma, GED, or equivalent call center experienceMinimum of 2 years of experience in a call center environment preferably focused on fraud detection, risk management, or a related fieldAbility to analyze data, identify patterns, and recognize anomalies that may indicate fraudulent activityIntermediate level of proficiency in Microsoft Office and/or G-suite applicationsPosition is on-site and employee must reside within drivable distance Detailed-oriented and strong interpersonal skillsMust be flexible to accommodate changing business requirementsWillingness to work flexible schedules - pay differential of $2/hour applies to weekends, evenings and holidaysCan actively learn through experimentation, learns quickly when facing new situations, makes the most out of available resources Is a self-starter with an innate curiosity to explore and identify new process solutionsAbility to collaborate in a team environment and across other teamsAbility to formulate a problem statement based on observation gathered from customer interactions, and to suggest potential solutions What is in it for you?Starting hourly pay $22.65/hr Plus a pay differential of $2/hr when working weekends, evenings or holidaysExtensive Benefits Package330 free channels including premiums$5 monthly Sling Blue and Orange service$10 credit per line (up to 5) for Boost Infinite wireless Medical, Dental, Vision InsurancePaid vacation and sick time401(k) Investments with Company-matched fundsTuition reimbursementHeavily discounted DISH, Sling, & Boost Infinite ServiceOpportunity is our greatest benefitGrow with us and be among the first to help us disrupt the wireless industryOur representatives are built to work hard and rise and this role is a stepping stone into many other potential opportunities available within the company. We offer defined career ladders and extensive opportunity for upward mobility. We encourage personal and professional growth by supporting you with all the tools to advance your career. Salary RangesCompensation: $22.65/Hour BenefitsAt Dish, we celebrate and embrace diversity and inclusion, where all people are welcome and supported. Learn more about how our employees come together, share common interests and make valuable connections, both in and out of work; Employee Resource Groups. From versatile health perks to new career opportunities, check out our benefits on our careers website. Candidates need to successfully complete a pre-employment screen, which may include a drug test.

Keywords: DISH, Surprise , Wireless Fraud Care Specialist, IT / Software / Systems , Paradise Valley, Arizona