Fraud Prevention and Detection Analyst Lead
Company: USAA
Location: Phoenix
Posted on: May 9, 2024
Job Description:
Why USAA?Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial
security of millions of U.S. military members and their families.
Not all our employees served in our nation's military, but we all
share in the mission to give back to those who did. We're working
as one to build a great experience and make a real impact for our
members.
We believe in our core values of honesty, integrity, loyalty, and
service. They're what guides everything we do - from how we treat
our members to how we treat each other. Come be a part of what
makes us so special!
As a dedicated Fraud Prevention and Detection Analyst Lead, you
will provide expert knowledge of fraud policies, processes,
systems, Litigation, and industry practices to help detect and
minimize high-risk and/or suspicious activities. Protects member
assets by minimizing fraud loss, risk exposure and by providing
efficient customer service; assists with developing fraud
prevention and detection business plans that provide employees with
resources and information to accomplish business objectives.
We offer a flexible work environment that requires an individual to
be in the office 4 days per week. This position can be based in one
of the following locations: San Antonio, TX, Phoenix, AZ,
Charlotte, NC, or Tampa, FL.
Relocation assistance is not available for this position.
This position can work remotely in the continental U.S. with
occasional business travel.The Opportunity
- Identifies trends and patterns in fraud activity and suggests
rule/policy changes to assist with preventing fraud losses.
- Leverages expert business/analytical knowledge to identify
process/strategy deficiencies and provides recommendation for
process improvement.
- Monitors operational metrics to provide insight to management
on business performance and recommends solutions and improvements
for fraud prevention.
- Reports validated fraud activity to Strategy Teams, Financial
Security Investigations and Fraud Recovery Teams, and/or Special
Investigations Unit team and performs ad-hoc report analysis to
identify fraud patterns.
- Responsible for researching, resolving, and providing timely
response to fraud activity research requests.
- Succinctly delivers complex analysis/findings in a manner that
conveys understanding, influences management team and
executives.
- Exhibits high level of integrity during presentations and
interactions with executive leadership.
- Provides guidance to fraud investigators and serves as a
resource to team on escalated issues of a complex nature.
- May provide input to policies, programs and other efforts
crafted to prevent, detect, identify, and resolve fraudulent
activity by customers, potential customers, and outside
agents.
- Responsible for driving action plans for issue management to
mitigate potential risks and identify gaps within operational
processes.
- Consults with internal partners on standard methodologies,
processes, and procedures to prevent financial losses from fraud,
answers incoming internal partner inquiries.
- May collaborate with outside Counsel and Litigation partners to
develop strategy on litigated matters.
- Ensures risks associated with business activities are
effectively identified, measured, monitored, and controlled in
accordance with risk and compliance policies and procedures.What
you have:
- Bachelor's Degree; OR 4 years of related experience (in
addition to the minimum years of experience required) may be
substituted in lieu of degree.
- 8 years of risk management, fraud investigation or fraud
prevention/detection experience in a financial services
industry.
- Expert knowledge of enterprise fraud management platforms and
techniques used to identify fraud trends.
- Knowledge and understanding of fraud investigations as well as
application of case law and state laws and regulation.
- Extensive experience supporting risk/compliance initiatives
within the business.
- Experience resolving and working through escalated and complex
customer issues.
- Demonstrated ability to rapidly absorb and synthesize data to
form an accurate understanding of context and issues and make
strategic and tactical recommendations to business partners.
- Excellent verbal, written, and interpersonal communication
skill.
- Specific to Bank incumbents: General knowledge of REG CC, REG
E, REG O and or REG Z Certificates and Designations Association of
Certified Fraud Examiners (ACFE) preferred fraudulent activities
for a wide range of enterprise financial products and services.What
sets you apart:
- US military experience through military service or a military
spouse/domestic partner
- Proven ability to quickly understand complex topics and speak
to newly acquired information succinctly.
- 4 years of experience with process mapping and/or design to
provide short/long term driven solutions
- Extensive experience performing deep dives and performing root
cause analysis
- Understanding of process and procedure flows to provide
applicable feedback
- Experience process mapping and optimizing workflows
- Executive presenting skillsThe above description reflects the
details considered necessary to describe the principal functions of
the job and should not be construed as a detailed description of
all the work requirements that may be performed in the job.What we
offer:Compensation: USAA has an effective process for assessing
market data and establishing ranges to ensure we remain
competitive. You are paid within the salary range based on your
experience and market data of the position. The actual salary for
this role may vary by location. The salary range for this position
is: $89,990 - $161,990.Employees may be eligible for pay incentives
based on overall corporate and individual performance and at the
discretion of the USAA Board of Directors.Benefits: At USAA our
employees enjoy best-in-class benefits to support their physical,
financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), pension,
life insurance, parental benefits, adoption assistance, paid time
off program with paid holidays plus 16 paid volunteer hours, and
various wellness programs. Additionally, our career path planning
and continuing education assists employees with their professional
goals.For more details on our outstanding benefits, please visit
our benefits page on USAAjobs.com.Applications for this position
are accepted on an ongoing basis, this posting will remain open
until the position is filled. Thus, interested candidates are
encouraged to apply the same day they view this posting. -USAA is
an Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
Keywords: USAA, Surprise , Fraud Prevention and Detection Analyst Lead, Professions , Phoenix, Arizona
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