Fraud Member Resolution Analyst I - USAA
Company: USAA
Location: Phoenix
Posted on: May 12, 2024
|
|
Job Description:
Why USAA? Let's do something that really matters. At USAA, we
have an important mission: facilitating the financial security of
millions of U.S. military members and their families. Not all our
employees served in our nation's military, but we all share in the
mission to give back to those who did. We're working as one to
build a great experience and make a real impact for our members. We
believe in our core values of honesty, integrity, loyalty, and
service. They're what guides everything we do - from how we treat
our members to how we treat each other. Come be a part of what
makes us so special! As a dedicated Fraud Member Resolution Analyst
I, you will be responsible for developing, implementing, and
maintaining quality assurance/control programs which ensure
policies, processes, and procedures are driven consistently, align
with internal objectives, and stay in sync with external
regulations. Delivers results of quality assurance assessments,
studies, and initiatives to partners and recommends the best course
of action for success. We offer a flexible work environment that
requires an individual to be in the office 4 days per week. This
position can be based in one of the following locations: San
Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, or Tampa, FL.
Relocation assistance is not available for this position. This
position can work remotely in the continental U.S. with occasional
business travel.The Opportunity As a Fraud Member Resolution
Escalation Team, Level I, you will apply multiple applications to
conduct fraud reviews and mitigation activities, and will respond
to consumer and regulatory complaints, media inquiries, and
litigation requests while adhering to all applicable requirements
and deadlines. You will be required to develop accurate, compliant,
and consistent documentary evidence to support fraud review
decisions provided to members, senior leaders, and regulatory
agencies. Your detailed review and research will support fraud
operations and alleviate negative impacts to members and USAA by
demonstrating a data driven approach in decision making and
managing fraud risk. You will champion a culture of hardworking
member advocacy, process excellence, and risk management, while
seeking opportunities to optimize fraud resolution processes and
improve the member and employee experience. What you'll do:
Develops and implements training programs, materials, and events to
meet quality requirements, ensure compliance with legal standards,
and align with CoSA/LOB and Enterprise strategy. Develops,
recommends, implements, and monitors, materials and events to meet
quality requirements. Serves as a resource to team members and/or
business and identifies appropriate issues for escalation. Conducts
analysis/audits and partners with peers to make recommendations of
business solutions and/or key work products. Develops, documents,
and maintains Quality Management governance and controls standards,
such as KPIs. Generates reports and participates in the delivery of
results to leaders and collaborators. Ensures risks associated with
business activities are optimally identified, measured, supervised,
and controlled in accordance with risk and compliance policies and
procedures. What you have: Bachelor's Degree OR 4 years of fraud
detection or investigations experience (in addition to the minimum
years of experience required) may be substituted in lieu of degree.
4 or more years progressive operations or process experience in the
financial services, insurance, or relevant industry Experience
identifying problems/trends and developing and recommending
solutions for business issues. Demonstrates critical thinking,
influences through subject matter expertise, provides data analysis
for applicable business issues, and approaches work with a result
and production-oriented attitude. Knowledge of federal laws, rules,
regulations, and applicable mentorship to include: UDAAP, TILA/REG
Z, BSA/AML, Reg P, Reg E, Reg CC, OCC Heightened Standards. What
sets you apart: US military experience through military service or
a military spouse/domestic partner Experience in fraud detection or
investigations at a financial institution Proficient level
knowledge of fraud threat vectors, technologies, and effective
mitigation tactics Experience working with regulatory agencies and
litigation requests. The above description reflects the details
considered necessary to describe the principal functions of the job
and should not be construed as a detailed description of all the
work requirements that may be performed in the job. What we offer:
Compensation: USAA has an effective process for assessing market
data and establishing ranges to ensure we remain competitive. You
are paid within the salary range based on your experience and
market data of the position. The actual salary for this role may
vary by location. The salary range for this position is: $74,210 -
$133,570. Employees may be eligible for pay incentives based on
overall corporate and individual performance and at the discretion
of the USAA Board of Directors. Benefits: At USAA our employees
enjoy best-in-class benefits to support their physical, financial,
and emotional wellness. These benefits include comprehensive
medical, dental and vision plans, 401(k), pension, life insurance,
parental benefits, adoption assistance, paid time off program with
paid holidays plus 16 paid volunteer hours, and various wellness
programs. Additionally, our career path planning and continuing
education assists employees with their professional goals. For more
details on our outstanding benefits, please visit our benefits page
on USAAjobs.com. Applications for this position are accepted on an
ongoing basis, this posting will remain open until the position is
filled. Thus, interested candidates are encouraged to apply the
same day they view this posting. USAA is an Equal Opportunity
Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or
status as a protected veteran.
Keywords: USAA, Surprise , Fraud Member Resolution Analyst I - USAA, Professions , Phoenix, Arizona
Click
here to apply!
|