Customer Service Manager - Melrose Store (W. Indian School Rd. & S. 7th Ave)
Company: Melrose Store (W. Indian School Rd. & S. 7th Ave)
Location: Phoenix
Posted on: April 28, 2024
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Job Description:
725 W. Indian School Phoenix Arizona, 85013, +1 (602)
2163911Position Description: Responsible for the oversight,
leadership and achievement for the sales floor and obtaining set
sales goals for Goodwill of Central and Northern Arizona (GCNA) and
its affiliated entities. Directs all aspects relating to the daily
operations of the sales floor, leading the team and driving the
business. Key responsibilities include building, leading, and
retaining motivated, high performing teams through effective
leadership of Retail Sales Associates. Essential Duties and
Responsibilities: Executes retail operations plan to achieve daily,
monthly, quarterly, and yearly goals for profit, revenue, and
production for a Retail Store location. Makes decisions on matters
relating to the day-to-day retail operation within his/her defined
work area. Conducts new goods inventory and ensures proper
reporting. Reconciles and balances all daily paperwork. Ensures
Team Members deliver excellent customer service to donors and
customers. Works to de-escalate customer situations while finding
an appropriate solution; involves upper management, as needed.
Maintains the day-to-day operations of the store including managing
and meeting Team Member and customer needs. Ensures store locations
are clean, well-kept, and reflect the Goodwill brand appropriately.
Transfers to different stores at any given time due to business
needs. Oversees and maintains the day-to-day operations of the
sales floor including daily maintenance, custodial duties, and
floor standards. Provides regular mentoring and training to develop
skills of Retail Sales Associates; ensures that Team Members are
operating per company standards and procedures. Ensures that the
store complies with all policies and procedures relating to
Security, Health, and Safety, coordinating with various Goodwill
divisions, as needed; influences any changes necessary to meet
statutory requirements, ensuring minimum risk to Team Members and
the business. May perform tasks such as dropping off the bank
deposit, helping at other stores, and attending personal training
and development classes, as needed. Processes complex sales
transactions, including customer returns. Collaborates with store
leadership to establish clear company vision and ensure Team Member
engagement. Responsible for performance management (coaching,
discipline, performance improvement plans, and annual reviews),
staffing, compensation, and development of Team Members. Provides
regular mentoring, training, and coaching to develop skills of Team
Members. Plays critical role in driving company culture change
efforts and change management processes. Models Goodwill Core
Values - Trust, Collaboration, Engagement, Ownership, and
Innovation. Performs other related duties, as assigned. Minimum
Qualifications (Education, Experience, Skills): High School
Diploma, GED, or equivalent work experience One-year work
experience in Retail Management, preferred One-year customer
service experience required Proficient in Microsoft Office Suite
Ability to pass a background check and drug screen, where
applicable for position Ability to speak and read English
proficiently You will be eligible for a comprehensive Total Rewards
package, 1st of the month following 60 days of employment that
includes the following: 5 Medical Plans Employer Funded Health
Reimbursement Account (HRA) 3 Dental Plans Vision Plan 401K
(Immediate participation upon hire) Employer Paid Life Insurance
Employee Assistance Program (EAP) Paid Time Off; Sick and Vacation
Paid Holidays These are just a few highlights of our key benefit
offerings! Become a valuable part of our team and work for a
company which has been named a Best Place to work by the Phoenix
Business Journal 4 out of the last 5 years. Work for a company
which has seen double digit growth year after year for nearly a
decade. Work for a company which values diversity and is centered
on success. Goodwill of Central & Northern Arizona - We Put People
to Work! Goodwill of Central and Northern Arizona endeavors to make
our website accessible to any and all users. If you would like to
contact us regarding the accessibility of our website or need
assistance completing the application process, please contact HR
Support at 602-535-4000, option 5, or
RecruitingOperations@goodwillaz.org. We consider applicants for all
positions without regard to race, color, religion, sex, sexual
orientation, national origin, age, marital or veteran status, the
presence of a non-job related medical condition or disability, or
any other legally protected status. We will make reasonable
accommodation and modification, including adaptive devices, to
assist any person with a disability to apply for and, if hired, to
perform the duties the position they seek. Assistance could include
help in completing on-line application as well as providing
alternative communication, e.g., Braille and Large Print. PHISHING
SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill
Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several
companies recently made aware of a phishing scam involving con
artists posing as hiring managers recruiting via email, text and
social media. The imposters are creating misleading email accounts,
conducting remote "interviews," and making artificial job offers in
order to collect personal and financial information from
unsuspecting individuals. Please note that GCNA/GIMV only use
company email addresses, which contain "@goodwillaz.org" or
@gimv.org", to communicate with candidates via email. The company
also uses secure tools on our website to receive data from
applicants and would never ask them to submit their personal
banking information to apply for an open job. If you are contacted
by someone about an open job at GCNA/GIMV, please verify the domain
of the sender's email address and that they are asking you to apply
on this website. If you believe you have been a victim of a
phishing scam, please visit the Department of Homeland Security's
Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign)
to learn how to report it.
Keywords: Melrose Store (W. Indian School Rd. & S. 7th Ave), Surprise , Customer Service Manager - Melrose Store (W. Indian School Rd. & S. 7th Ave), Executive , Phoenix, Arizona
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