Technical Support Engineer - EUV
Company: Asml
Location: Phoenix
Posted on: May 9, 2024
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Job Description:
Job ID: J-00277880As an Extreme Ultraviolet Software Technical
Support Engineer, you are an essential part of a new site start-up
Customer Support team for TSMC as they build their first high tech
fab just north of Phoenix, Arizona. You will be responsible for
providing technical expertise to the Fab Support team and Customer
during machine issue escalations, complex repair execution, and
sequence preparation. You will drive issue resolution and provides
structural follow-up in order to improve ASML procedures and ways
of working at local sites. You will be responsible for the Software
(SW) on both the Scanner and Source computer and operating systems.
You will provide monitoring of SW configuration and compliance, as
well as in-fab and remote support for critical SW upgrades and
escalations. You will work closely with the DUV SW team, as well as
the other Scanner competencies and Applications team.Role and
responsibilitiesEfficiently solve machine issues by collaborating
with local support teams, the customer, and global support
groups.Provide flexible in-fab support as needed for new,
specialized, or complex repair actions with first-time right
attitude.Support the Fab and Planning team in complex service
action sequence creation and review.Perform data analysis and
proactive monitoring to prevent unscheduled downs.Develop and
implement best-known-methods to drive optimized shift-to-shift
performance.Improve service mix and structural issue documentation
including initiation, review, and improvement rollout.Present
data-driven summaries to the customer, including problem statement,
root cause, and solution with timeline.Education and
experienceBachelors degree required. Or equivalent
experience.Demonstrated experience using computer applications,
including data analysis tools, word processing, spreadsheet, and
presentation software.SkillsWorking at the cutting edge of tech,
youll always have new challenges and new problems to solve and
working together is the only way to do that. You wont work in a
silo. Instead, youll be part of a creative, dynamic work
environment where youll collaborate with supportive colleagues.
There is always space for creative and unique points of view. Youll
have the flexibility and trust to choose how best to tackle tasks
and solve problems.To thrive in this job, youll need the following
skills:Can observe and respond to people and situations and
interact with others encountered in the course of work.Ensure all
service actions are performed in a safe environment and drive
towards a proactive culture of safety first.Strong customer focus
and commitment to customer satisfaction through prioritization,
quality, efficiency and professionalism.Ability to complete
assignments with attention to detail and high degree of
accuracy.Proven ability to perform effectively in a demanding
environment with changing workloads and deadlines.Result
driven-demonstrate ownership and accountability.Demonstrate open,
clear, concise and professional communication.Other
informationPosition requires international travel for training
purposes to learn the technical, operational, skills.Position
requires up to 10% travel, and the willingness to work extended
hours including nights, weekends, and holidays.Valid drivers
license and passport required.Ability to travel in US and
internationally.Role within Office Responsibilities:Routinely
required to sit; walk; talk; hear; use hands to keyboard, finger,
handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
Occasionally required to move around the campus.Occasionally lift
and/or move up to 20 pounds.May require travel dependent on
business needs.Specific vision abilities required by this job
include close vision, color vision, peripheral vision, depth
perception, and ability to adjust focus.This position requires
access to controlled technology, as defined in the Export
Administration Regulations (15 C.F.R. 730, et seq.). Qualified
candidates must be legally authorized to access such controlled
technology prior to beginning work. Business demands may require
ASML to proceed with applicants who are immediately eligible to
access controlled technology.EOE AA M/F/Veteran/DisabilityNeed to
know more about applying for a job at ASML? Read our frequently
asked questions .Diversity and inclusionASML is an Equal
Opportunity Employer that values and respects the importance of a
diverse and inclusive workforce. It is the policy of the company to
recruit, hire, train and promote persons in all job titles without
regard to race, color, religion, sex, age, national origin, veteran
status, disability, sexual orientation, or gender identity. We
recognize that diversity and inclusion is a driving force in the
success of our company.Need to know more about applying for a job
at ASML? Read our frequently asked questions .by Jobble
Keywords: Asml, Surprise , Technical Support Engineer - EUV, IT / Software / Systems , Phoenix, Arizona
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