Security - Client Navigator
Company: Community Medical Services
Location: Phoenix
Posted on: April 26, 2024
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Job Description:
Overview:Shift: 4:30AM - 12:30PM Monday-Friday and Saturdays 5AM
- 9AMCommunity Medical Services (CMS) is now hiring a Client
Navigator to promote a positive, safe, and secure recovery
environment for patients recovering from addictions to opioids and
other illicit substances. In addition to providing security in and
around the clinic, you will serve as a client liaison, using your
customer service experience to greet and guide clients and visitors
as they engage with our programs and staff.As you join our mission
to help those suffering from substance use disorders reclaim their
lives, expect to thrive in a comfortable, welcoming, and fun
environment where you are valued for the work you do, championed by
passionate leaders, and equipped with the tools and ongoing
training you need to achieve your goals.Along the way, well invest
in your well-being through a benefits package that
includes:Subsidized medical, dental, and vision insuranceHealth
savings accountShort and long-term disability insuranceLife
insurancePaid sick, vacation, and holiday time401K retirement plan
with matchTuition and CME reimbursement up to 100%Employee
assistance program to support your mental health and
wellnessOngoing professional developmentResponsibilities:Were
looking for someone who:Has the ability to stand, sit, and walk to
patrol clinic and clinic grounds.Remains friendly, helpful, and
courteous when interacting with clients, including those who are
chemically dependent.Is comfortable enforcing policies, resolving
conflict, and assisting with client altercations and crisis
episodes.Can handle sensitive material while maintaining
confidentiality to ensure compliance with HIPAA and 42 CFR, Part
2.To thrive in this role, you must be able to:Patrol your assigned
location to ensure the safety of clinic employees, clients, and
visitors.Engage with clients to provide notice of rule infractions
or violations; provide support to ensure violations are not
repeated.Take initiative to ensure cleanliness of the grounds (i.e.
picking up trash, notifying leadership of maintenance
needs).Anticipate potential client issues, providing support for
and redirection of unwanted behavior.Engage escalated clients by
using verbal de-escalation techniques and encouraging them to speak
with their counselor or engage in other support services as
needed.Notify appropriate emergency personnel, police, or fire
departments in cases of emergency.Submit daily reports of
irregularities, including equipment or property damage, theft, the
presence of unauthorized persons, or unusual occurrences,
etc.Qualifications:High school diploma or equivalent
requiredPrevious safety, law enforcement, security, or customer
service experience preferredExperience with substance use disorders
preferred, but not requiredExcellent communication skills,
including ability to respond to clients with patience, objectivity,
and a non-judgmental attitude.#CLSTFby Jobble
Keywords: Community Medical Services, Surprise , Security - Client Navigator, Other , Phoenix, Arizona
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