Manager, Community Engagement

Company: New Directions Behavioral Health
Location: Phoenix
Posted on: March 6, 2026

Job Description:

Who We Are At Lucet, we’re transforming whole-person care. We deliver integrated behavioral and physical health solutions that connect individuals to the right care at the right time—improving outcomes and overall well-being. Serving over 15 million lives across the U.S. and Puerto Rico, our model combines clinical expertise, compassionate care, and innovative technology to support healthier, more fulfilling lives. As part of the Lucet team, employees join a mission-driven organization committed to making a lasting impact. Whether through behavioral health navigation, in-home medical care, or 24/7 crisis support, our work is rooted in empathy, collaboration, and a shared passion for helping people thrive. Why Join our Team At Lucet, we’re committed to creating a workplace where top talent thrives both personally and professionally. We offer a dynamic, mission-driven environment where your work has real impact, your unique background and experience are valued, and no two days are alike. If you’re passionate about meaningful work and delivering impactful results, we encourage you to apply! We support our team with a competitive compensation and benefits package, including: Annual compensation between $65,000-90,000, PLUS an annual performance-based, discretionary incentive. Compensation is dependent on non-discriminatory factors including but not limited to an applicants skills, education/degrees, certifications, prior experience, market data, and other relevant factors. Comprehensive health benefit options: Medical, dental, and vision coverage 401(k) with competitive employer match Company-paid life and disability insurance Paid parental leave and wellbeing incentives Generous paid time off, including volunteer time Flexible spending accounts for healthcare and dependent care Professional development opportunities and tuition reimbursement Remote work flexibility (role-dependent) Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued. At Lucet, your work will directly support our mission to improve behavioral, physical, and social health—one member at a time. Living our Values: Serving everyone with compassion and leading with empathy. Stepping up and creating value by taking charge and acting when there is an opportunity. Adapting in a changing world by recognizing our responsibility to be agile and respond quickly. Nurturing growth and belonging by respecting and celebrating everyone for who they are. What You Will Do - Essential Functions The Community Engagement Manager reports to the Director of Commercial Strategy and is responsible for enrolling members into Lucet’s care programs by building strong relationships with skilled nursing facilities, assisted living centers, and group homes. This role drives community outreach efforts, manages the full enrollment funnel, and represents Lucet At Home services through field marketing, presentations, and ongoing engagement. The position plays a key role in meeting enrollment targets, strengthening facility partnerships, and ensuring all activities follow Medicare, Medicaid, and CMS guidelines. Community Outreach & Relationship Development Execute field marketing and strategic community outreach initiatives, including on?site presentations, home visits, seminars, and ongoing engagement with facilities, staff, and prospective patients. Build and strengthen long?term facility and community relationships by understanding local market dynamics and aligning Lucet At Home services to identified needs. Enrollment Growth & Funnel Management Manage the full enrollment lifecycle—from referral through completed enrollment—ensuring accurate, timely, and compliant application processing. Achieve enrollment targets by identifying and addressing barriers to participation, and clearly communicating challenges, trends, and insights to leadership. Product Expertise, Compliance & Service Excellence Demonstrate comprehensive knowledge of Medicare Advantage products and accurately represent Lucet At Home services in all member and facility interactions. Maintain high customer service standards through meticulous follow?up, documentation, communication tracking, and strict adherence to all CMS marketing regulations. Who You Are Required Qualifications: Must be based in Phoenix with the ability to operate in West Phoenix for in-person engagements. Bachelor’s degree in Public Health, Social Work, Healthcare Administration, Nursing, Gerontology, Psychology, Sociology, Community Health, or Human Services. 3–5 years of experience in community outreach, member engagement, or care coordination within managed care (Medicaid and Medicare) programs. Established relationships with facilities within West Phoenix. Thorough knowledge of how SNFs and Assisted Living facilities operate. Thorough knowledge of Medicare and Medicaid products, regulations, and guidelines. Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen. Competencies Responsible with a high level of integrity and ethical standards Intuitive nature to identify compliance irregularities Excellent communication and interpersonal skills, with the ability to collaborate across teams Working Conditions: High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting) required. Frequent use of computer and phone systems Must be able to constantly remain in a stationary, sitting position, communicate and exchange information with others, inspect information, perform repetitive motions with arms and fingers, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude in all situations. Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary. A quiet workspace with minimal background noise for calls. We encourage applicants from a variety of backgrounds and experiences to apply, especially those who can demonstrate how their unique qualifications and skills align with the requirements of this role and support our mission to improve whole-person health. This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest.

Keywords: New Directions Behavioral Health, Surprise , Manager, Community Engagement, Social Services , Phoenix, Arizona