Front Office
Company: Eye Care Partners
Location: Surprise
Posted on: October 30, 2024
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Job Description:
Job Title: Front Office Specialist Company: Nationwide Vision
Location: 13856 W. Waddell RD, Surprise, AZ 85379 Training Provided
- No medical/eyecare experience required! Perks: Full Benefits
Package - Medical, Vision, Dental and Life Insurance 401k +
Employer Matching Paid Time Off and Paid Holidays Competitive Base
Pay + Bonus Optical Education Reimbursement Paid Maternity Leave
Requirements: High School Diploma or GED Equivalent Favorable
result on Background Check Basic computer skills Strong customer
service skills Excitement to learn and grow Essential Functions:
Facilitate patient flow Verify medical and vision insurances
Effectively communicate with patients, doctors, and managers Answer
inquiries through phone, email, and in person requests FORMAL JOB
DESCRIPTION SECTION 1 : Job Summary A Front Office Specialist is
trained to act as the first point of contact, setting the tone for
a world class Total Patient Experience. This employee will also
perform the necessary administrative responsibilities needed to
create a smooth check-in/out experience for patients. SECTION 2 :
Duties and Responsibilities Embrace and execute our Total Patient
Experience to build relationships with all patients while
delivering great service and support. Provide exceptional customer
service during every patient encounter (in person or via phone).
Display a professional attitude, greet patients promptly with a
smile, and thank them when they leave. Answer phones (both external
and internal); assure prompt, courteous service at all times.
Practice urgency at all times with consideration to the patient's
time, as well as doctor's time and schedule. Double check insurance
authorizations to ensure completion and build accurate flow sheets.
Knowledge of common fees charged for common visits. Check out
patients and collect correct payments according to procedures.
Manage patient flow in the office and ensure communication to
maximize efficiency and customer service. Complete daily
reconciliations / close day / countdown cash drawer. Comply with
all company policies and procedures including HIPAA. General office
duties and cleaning to be assigned by manager. SECTION 3 : Patient
Population Served Front Office Specialist will work with team
members and patients of all ages, races, and genders. SECTION 4 :
Education, Licensure & Certification Requirements High school
diploma or GED required. SECTION 5 : Experience Requirements
Industry related experience preferred. Favorable result on
background check as required by state. Must be able to provide
proof of identity and right to work in the United States. SECTION 6
: Knowledge, Skills and Abilities Requirements Professional in
appearance and actions Logical and Critical thinking skills
Customer-focused with excellent written, listening and verbal
communication skills Enjoys learning new technologies and systems
Detail oriented, professional attitude, reliable Exhibits a
positive attitude and is flexible in accepting work assignments and
priorities Meets attendance and tardiness expectations outlined in
policy Ability to work various days and hours as needed by the
business Ability to follow or provide verbal and written
instructions with excellent grammar and spelling skills to avoid
mistakes or misinterpretations Interpersonal skills to support
customer service, functional, and team mate support Able to
communicate effectively in English, both verbally and in writing
Ability for basic to intermediate problem solving, including
mathematics Basic to intermediate computer operation Proficiency
with Microsoft Excel, Word, and Outlook Specialty knowledge of
systems relating to job function Knowledge of state and federal
regulations for this position; general understanding of HIPAA
guidelines SECTION 7 : Supervisory Responsibilities There are no
supervisory responsibilities for this position. SECTION 8 :
Physical Demands Indicate the amount of time spent for each
activity required as it relates to the essential functions.
Physical Requirements % of Time LBS Bending 25 Carrying 25 --- 25
Climbing 5 Driving 10 Grasping 100 Hearing 100 Lifting 10 --- 25
Pulling 10 --- 25 Pushing 10 --- 25 Reaching 50 Sitting 50 Standing
50 Vision - close/distance 100 Vision - color vision 100 Vision -
depth perception 100 Vision - peripheral vision 100 Vision -
ability to adjust focus 100 Stooping 25 Walking 75 Writing/Typing
100 Speaking 100 Fine Motor Skills 100 Use of Hands 100 Other
(please describe) Location: Work takes place in a normal
office/clinical environment. At times, travel to other locations
may be necessary to fulfill essential duties and responsibilities
of the job. Thus, those needing to travel for work must have access
to dependable transportation, and driving record must meet company
liability carrier standards. Exposure: Works in normal office
environment during normal business hours. May be exposed to blood
or bodily fluids. May also be exposed to various cleaning supplies.
Equipment: The equipment typically used in this position is a
computer, fax, copier, printer, scanner and telephone. Must have
good working knowledge of Microsoft applications. Other equipment
may be used as needed. May use Optometric equipment/devices per
sub-specialty requirement such as lensometer; keratometer;
phoropter; visual acuity measuring; retinal camera; corneal
topography unit; retinoscope. Personal Protective Equipment (PPE)
follows standard precautions using personal protective equipment.
If you need assistance with this application, please contact [phone
removed]. Please do not contact the office directly - only resumes
submitted through this website will be considered. EyeCare Partners
is an equal opportunity/affirmative action employer. All applicants
will be considered for employment without attention to race, color,
religion, sex, sexual orientation, gender identity, national
origin, veteran or disability status. Employment Type: Full
Time
Keywords: Eye Care Partners, Surprise , Front Office, Administration, Clerical , Surprise, Arizona
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