EdPlus Financial Intake Services Lead

Company: Arizona State University
Location: Scottsdale
Posted on: April 4, 2026

Job Description:

Job Profile: Student Support Services Manager 2 Job Family: Student Support Services Time Type: Full time Max Pay – Depends on experience: $76,700.00 USD Annual Apply before 11:59 PM Arizona time the day before the posted End Date. Minimum Qualifications: Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field including two (2) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved. Job Profile Summary: Manages complex student support services to help students with unique needs to navigate and succeed in higher education, participates in the development of programs and initiatives, and identifies resources and/or funding to support program activities in support of the university's enrollment, persistence, and graduation goals. Job Description: Are you familiar with higher education financial aid policies and procedures? Do you excel at managing and motivating others? Then keep reading below for this EdPlus Financial Intake Services Lead opportunity! ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU. Want to know more about working at EdPlus? Click here ! We are seeking a highly motivated, energetic, and articulate EdPlus Financial Intake Services Lead to join our high-performing team in the Success Coaching Center. Every day, you will make a difference in the lives of others by developing and cultivating EdPlus Financial Intake Specialists to perform at their optimal best while ensuring the goals of the department and the University have been achieved. Essential Duties: Collaborates with Financial Aid and Scholarship Services to ensure operations are timely and that effective service is provided to students. Works with University departments to resolve concerns around benefit and aid processing, certification, and disbursements. Cultivates an environment that empowers staff to be proactive as they deliver attentive, quality service to students. Uses a leadership style that is firm and goal oriented that motivates and engages others in an enthusiastic way. Learns quickly and thoroughly while continually recognizing and adapting to changing conditions and competing priorities. Addresses all aspects of staffing, training, and professional development in a highly consistent manner. Collaborates with key stakeholders to provide a comprehensive service approach, address opportunities to improve services for the student experience, and bolster student success. Establishes goals, executes progression plans, effectively delegates, and resolves general issues and concerns of students. Monitors production and quality of student/specialist interactions, evaluating opportunities to benchmark, enhance, and improve the student experience. Provides direction to staff concerning assignments, activities, and schedules to ensure the delivery of the excellent service required to meet/exceed departmental goals. Handles highly sensitive and/or complex issues with students and/or parents. Assists with troubleshooting system issues and acts as a point of contact for questions regarding processes. Identifies trends and recommends alternative solutions to resolve problems. Coordinates and assumes other duties or projects as assigned or directed. Desired Qualifications: Bachelor’s degree or higher in a related field. Demonstrated critical thinking skills to identify issues and potential solutions while tracking towards resolution. Demonstrated proficiency with financial aid regulations and processes. Demonstrated organizational skills with the ability to multi-task. Evidence of knowledge of Microsoft Office Suite, PeopleSoft, Salesforce, and other basic computer programs. Demonstrated ability to resolve issues and problems. Demonstrated ability to communicate in a clear, concise, understandable manner; listens attentively to others, understands material, and provides instructions to all employees. Demonstrated ability to rapidly adapt and effectively utilize new technology, practices, policies, and methods. Demonstrated ability to establish and maintain effective working relationships with peers, specialists, faculty, students, administration, and other interested parties. Demonstrated ability to demonstrate sensitivity to the needs of a diverse student population. NOTE: Please answer the following questions in your cover letter: Describe your approach to developing and coaching team members in a high-volume, performance-driven environment. How do you ensure accountability while maintaining team engagement and morale? This role focuses heavily on delivering a high-quality student experience. Share how you improved a process or interaction to better support students. Salary & Benefits: $61,400 - $76,700 per year; DOE The target salary for this position is $70,000 per year. ASU offers a total compensation package that includes valuable employee benefits. Click here to explore options. Healthcare Financial Security Retirement Family Resources Tuition Reduction (Eligible ASU Employee, their dependents, and spouse) Discounts Working Environment : EdPlus at ASU is located at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy. EdPlus at ASU supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy. Applicant must be eligible to work in the United States; EdPlus at ASU will not be a sponsor for this position. Department Statement: EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. As a central enterprise unit for ASU focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education, our commitments support the university charter. ASU is a national service university and aspires to accelerate positive social outcomes through the seamless integration of cutting-edge technological innovation and scalability. EdPlus employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture. Our innovative approach drives outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold. ASU EdPlus Driving Requirement: Driving is not required for this position. Location: Off-Campus: Scottsdale Funding: No Federal Funding Instructions to Apply: Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub. Please use the link below to log in using single sign-on. https://www.myworkday.com/asu/d/inst/1$9925/9925$20109.htmld To be considered, your application must include all of the following attachments: Cover letter Resume or CV Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name. Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered. Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date. Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience. Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete. ASU Statement: Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe. ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law. Notice of Availability of the ASU Annual Security and Fire Safety Report: In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf . You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456. Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources . Employment Verification Statement: ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications. Background Check Statement: ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check. Fingerprint Check Statement: This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Keywords: Arizona State University, Surprise , EdPlus Financial Intake Services Lead, Administration, Clerical , Scottsdale, Arizona