Account Manager - National Accounts
Company: Shamrock Foods Company
Location: Phoenix
Posted on: April 18, 2024
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Job Description:
Responsible for selling Shamrock Foods products and services to
National Foodservice accounts by fostering mutually beneficial
relationships between Customers and Shamrock Foods, while meeting
both Customer and Company requirements. Responsible for managing
all facets of the relationship with the Customer, ensuring maximum
compliance with Contract, managing key margin and expense items,
managing all aspects and types of Customer Transactions, and
driving resolutions for issues associated with order entry, product
mix, product delivery, pricing, sourcing and other Customer
matters. Responsible for working with Corporate level and Regional
representatives as well as store-level personnel. This role is
majority office based with some outside sales calls and travel
required.Essential Duties:
Manage the key Margin and Expense items to assess the impact of
activities and help drive positive results on customer P&L.
Use Shared Performance as a tracking tool to document Outcomes that
tie to corporate strategies with quarterly goals tied to corporate
strategies.
Establish a strategic relationship with customer base by preparing
for and performing business reviews that benefit both the customer
and Shamrock.
Initiates and maintains relationship building with Franchise
owner/operators. Develops effective customer touch points below
C
level (e.g., local store level).
Develops and implements strategic sales plans to accommodate
corporate goals. Directs sales and profit forecasting and
transactional activities to meet those goals.
Prepares profitability reports and other reports designed to
provide the National Accounts Management Team with information for
negotiations, pricing changes, product mix changes, delivery
window/day revisions.
Works in conjunction with the Business Development team to achieve
business objectives. Establishes a strong collaborative business
relationship with the Business Development team to aid overseeing
and facilitating all aspects of the agreed upon customer
deliverables.
Increase customer revenue and profitability through developing and
implementing new opportunities and increased penetration with
current customers, with documented results.
Use and update Customer Relationship Management tool in order to
maximize the positive impact on the Customer and maximum
performance of the team.
Makes recommendations for product mix, delivery issues, pricing,
and sourcing requiring the ability to negotiate with corporate
customers to an end resolution.
Improve customer profitability through documented programs such as
Purchasing to Contract, Smartbuy, and the use of basic margin
management.
Manage sales and purchasing transactions to contracted service
levels. Monitor and ensure Customer contract compliance.
Manage Inventory stocking levels for all Proprietary items.
Manage and document the reduction of asset cost in the form of
inventory (stock / proprietary) and accounts receivable through
innovative solutions.
Prepares reports defining product usage, purchases, aging and other
reports specifically required by the corporate personnel
responsible for corporate supply chain management or regional
stores or restaurants. Significant report development may be
entailed.
Manage transportation expense by adhering to customer contract and
support of routing initiatives, and by managing recovery
activities. Reduce expenses in the form of couriers, air freight
and credits.
Perform customer service activities including order entry as
needed. Manage recovery for purchasing / operational issues.
Manages customer service issues requiring the ability to negotiate
with corporate customers to an end resolution.
Resolve day-to-day issues for assigned accounts and all other
accounts as needed.
Assists in developing information for Requests for Proposal.
Responsible for the timeline associated with all new customers and
acts as a project manager to ensure the timelines are met.
Manage the transition of Customers from Emerging to National
Accounts.
Manage setup of and trains customers in use of Shamrock-supplied
technology and ordering systems (e.g. ShamrockOrders, Amphire).
Assists corporate-level customers with systems issues, escalating
these to the IS Department as needed. Responsible for assisting
corporate-level customers with all new Systems Integration
requests.
Manage events for Customers, including equipment loans, special
deliveries, and venue management.
Supports SBPI service level and other process improvement
initiatives, and other training programs offered and/or required by
Shamrock University.
The Junior Account Manager will handle a lower account load than an
Account Manager.
Other duties as assigned.Qualifications:
Must have at least one year of foodservice distribution experience
with increasing responsibility in the areas of account inventory
management, customer service, sales, purchasing or contract
administration.
Technical Skills with MS Office, various purchasing, pricing, and
CRM software program experience
Must have an Associate Degree or higher, from College, University,
Trade or Specialized training (i.e. culinary certificate).
Individuals must be flexible to work with the demands of the
department as hours and days may vary and will include weekends and
holidays.Corporate Summary:At Shamrock Foods Company, people come
first
our associates, our customers, and the families we serve across the
nation. A privately-held, family-owned and -operated Forbes 500
company, Shamrock is an innovator in the food industry and has been
since being founded in Arizona in 1922.Our Mission:At Shamrock
Foods Company, we live by our founding family s motto to
treat associates like family and customers like friends. Why work
for us?Benefits are a major part of your overall compensation, and
we believe offering them at an affordable cost is not only the
right thing to do, but it helps keep you and your family healthy.
That s why Shamrock Foods pays for the majority of your health
insurance, allowing you to take home more of your paycheck. And it
doesn t stop there - our associates also enjoy additional benefits
such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well
as our incredible growth opportunities, continued education and
wellness programs.Equal Opportunity EmployerAt Shamrock Foods Co
all qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
disability, veteran status, sexual orientation, gender identity or
any other basis protected by applicable law.Equal Opportunity
Employer/Protected Veterans/Individuals with DisabilitiesThe
contractor will not discharge or in any other manner discriminate
against employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another
employee or applicant. However, employees who have access to the
compensation information of other employees or applicants as a part
of their essential job functions cannot disclose the pay of other
employees or applicants to individuals who do not otherwise have
access to compensation information, unless the disclosure is (a) in
response to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor s legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Shamrock Foods Company, Surprise , Account Manager - National Accounts, Executive , Phoenix, Arizona
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