Associate Director-Credit and Debit Card Fraud Management
Company: Disability Solutions
Location: Phoenix
Posted on: April 18, 2024
Job Description:
Job Title:Associate Director-Credit and Debit Card Fraud
ManagementLocation:CityScapeWhat you'll do:Western Alliance Bank is
seeking an Associate Director for Credit and Debit Card Fraud
Management. This is a new position within one of the bank's top
strategic product investments. The Associate Director will be a key
leader within a high-value, fast-paced environment reporting to the
Director of Servicing and Operations. They will lead significant
change and transformation of commercial credit and debit card
strategies related to fraud. The Associate Director will initially
have a team of two fraud analysts and overall ownership of fraud
risk & operational strategies, processes, losses, false positive
ratios, and data analytics. In addition, manage a key vendor
leveraged for various fraud and operational services, to ensure
their performance meets the bank's needs and quality standards. The
candidate must have thought leadership and be able to develop a
current and future state roadmap. This role will expand as card
product offerings evolve. The candidate will also provide partners
with risk expertise, guidance, and some ownership of product
development, as well as operational and servicing practices. Since
it is driving significant change while managing day-to-day loss
prevention and customer experience, they will have visibility and
regular interaction with bank Executives. Western Alliance is
looking for someone who leads by example, introduces new business
disciplines, shows enthusiasm, and wants to progress their
career.What we are looking for:
- Plan Well, Deliver Exceptional- Use previous experience to
develop a vision and strategy. Look at the current state in order
to develop a short-term and long-term roadmap that will meet the
business needs, minimize losses, and navigate Card through growth
and change. Determine what changes, technology, and development are
needed for both the present and future. This includes leveraging
knowledge of risk and fraud prevention tools, card platform
capabilities, third-party offerings, vendor cadence, etc. Always
show thought leadership and challenge the status quo. Identify
non-traditional card fraud risk and develop solidified proactive
strategies to mitigate potential losses. Manage any large
compromises or breaches. Includes analytics, internal
collaboration, strategy, communication, and Plan.
- Drive Operational Excellence- Card Servicing and Operations
encompasses departments that are build-outs, being re-engineered,
or will be implementing new functions. This person will play a
critical role in all aspects. The initial focus will be current
state and identifying opportunities with solutions. This includes
managing outsourced fraud functions, implementing changes for
process gaps, improving current practices, and driving
efficiencies. The ideal candidate will have a proven background in
implementing positive change and overcoming barriers. Long term,
they will set forth a timeline that would include efforts requiring
persuasion and/or business cases. The Fraud Department will need to
be closely aligned with the Operations and Servicing teams.
- Help People The Associate Director will have a team of two Sr.
Analysts who understand the current full spectrum of fraud and are
driven to do what's right. A strong leader for both the fraud team
that can engage the team into this transformation, and through a
processor conversion. They will need to coach, understand what
drives them, find ways to enrich their skills and job satisfaction,
and most importantly, show support. The culture is two-way feedback
to help each other grow.
- Do the Right Thing Every Single Time- The bank's brand is built
on the trust of our clients, employees, and shareholders. The
Associate Director will need to be immersed in day-to-day
operations as needed while leading and developing the path forward.
Will carefully analyze and validate observations to ensure any and
all decisions or recommendations always balance risk with customer
impact. All decisions must take into consideration regulatory,
compliance, and internal risk.
- Imagine the Possibilities- You will be a change agent. Must be
agile since the bank continues to invest and build Card products.
Primarily on Commercial Card and B2B. Have an entrepreneurial
spirit as you navigate through some ambiguity and have the
opportunity to re-engineer and build. Be able to balance risk,
loss, and what we focus on, the overall client experience!What you
need to have:
- 10+ years of card experience with strong fraud detection
analytics, modeling, and strategy is a must. B2B and B2C are a
plus.
- 5+ years of leading a team that involves engagement as Card
grows and changes.
- 5+ years of using Falcon with either FIS or TSYS
- 3+ years of other types of loss mitigation outside of
traditional card fraud, such as collections
- BA/BS required.
- Any fraud, risk, or compliance certifications are a plus.
- Robust analytical skills
- Strong knowledge of Federal, PCI, PII, and Visa
regulations
- Experience in claims and disputes process
- A deep understanding of client credit management
beneficial
- Must thrive in a fast-paced, and changing, environment.
- Previous experience managing fraud and chargebacks through a
third-party provider is a must.
- Demonstrated experience in fraud department build-out or
re-engineering.
- Experience using Tableau, SQL, or other data mining
software.
- Previous processor conversion is a plus.
- Proven record of passing successful audits
- Network with other professionals within the card fraud and risk
industry
- Ability to clearly communicate to individuals at all
levels.Benefits you'll love:We offer all the important things you'd
want - like competitive salaries, an ownership stake in the
company, medical and dental insurance, time off, a great 401k
matching program, tuition assistance program, an employee volunteer
program, and a wellness program. In addition, you'll have the
opportunity to bolster your business knowledge, learning the ins
and outs of how successful companies operate and manage their
finances, giving you invaluable hands-on experience to help grow
your career!About the company:Western Alliance Bank is a wholly
owned subsidiary of Western Alliance Bancorporation. Alliance Bank
of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank,
First Independent Bank, and Torrey Pines Bank are divisions of
Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western
Alliance Bank company.Western Alliance Bancorporation is committed
to equal employment and will consider all qualified applicants
without regard to race, sex, color, religion, age, nation origin,
marital status, disability, protected veteran status, sexual
orientation, gender identity or genetic information. Western
Alliance Bancorporation is committed to working with and providing
reasonable accommodations for individuals with disabilities. If you
are an individual with a disability and require a reasonable
accommodation to complete any part of the application process
and/or need an alternative method of applying, please email
HR@westernalliancebank.com or call 602-386-2488. When contacting
us, please provide your contact information and state the nature of
your accessibility issue. We will only respond to inquiries
concerning requests that involve a reasonable accommodation in the
application process.-- Western Alliance Bancorporation
Keywords: Disability Solutions, Surprise , Associate Director-Credit and Debit Card Fraud Management, Executive , Phoenix, Arizona
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