DIRECTOR, OPERATIONS SUPPORT - COMMUNITY LIVING
Company: BrightSpring Health Services
Location: Phoenix
Posted on: May 2, 2024
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Job Description:
DIRECTOR, OPERATIONS SUPPORT - COMMUNITY LIVING
Job Locations
US-CA-LOS ANGELES - US-CA-SACRAMENTO - US-CA-FRESNO - US-AZ-PHOENIX
- US-CO-DENVER - US-OK-OKLAHOMA CITY
ID
2024-141357
Line of Business
BrightSpring Health Services
Position Type
Full-Time
Pay Min
USD $70,000.00/Yr.
Pay Max
USD $75,000.00/Yr.
Our Company
BrightSpring Health Services
Overview
The Director, Operations Support partners with operations to ensure
quality and integrity in services and stability and process
efficiency in operations in their assigned region. The Director,
Operations Support will, in conjunction with operations leaders,
develop, implement and monitor improvement plans related to quality
audits, external survey and accreditation results and ensure
compliance with State, Federal and company requirements. They will
provide support to drive improvements in the quality of service
delivery and customer satisfaction. The Director, Ops Support
provides assistance and direction for field operations in
implementing, maintaining and improving service delivery processes.
Provides guidance and direction for location management and staff
on matters affecting the delivery of services.
Responsibilities
* Analyzes available reporting and other information to identify
areas in need of improvement. Works with regional operations
leadership to identify priorities, determine operational needs and
recommend actions to drive improvement
* Assist in the Development, Implementation and Monitoring of
Corrective Action and Prevention Plans. Retains approval authority
for Plans of Correction in response to adverse survey results
(e.g., condition-level deficiencies, etc)
* Travels to locations within area of responsibility to evaluate
process, delivery of care and provide education and ensure that
plans of actions and processes are implemented following Quality
Reviews and pre/post survey reviews from accreditation, state and
funding sources.
* Provide detailed report of operational support provided within 2
working days; communicates pertinent visit findings to location
leadership and upline management
* Communicates with the Compliance department any reportable
findings or issues identified during the site visits that could
potentially put the Company at risk
* Provides expertise regarding policy interpretation, process
improvement and follow-up actions required
* Use data from additional sources such as audits, Critical
Incidents, Satisfaction Surveys, and regulatory reviews to guide
development or revision to quality improvement goals and
objectives
* Reinforce the consistent utilization of the company's Risk
management systems to maximize the safety and security of employees
and those receiving services
* Conducts investigations as requested
* Work with operations to ensure that Critical Incident Reports are
submitted according to company policy and follow-up is completed in
a timely fashion
* Provides follow up on Critical Incidents to ensure that final
outcomes are properly documented in the CIR database and Root Cause
analysis is completed as needed
* Possess expert knowledge related to accreditation standards and
review processes, providing technical assistance/consultation to
those operations seeking accreditation including assisting
operations with maintaining ongoing documentation in preparation of
accreditation.
* Support Implementation of consistent processes for site/record
reviews and quality improvement efforts
* Support newly-acquired and start-up operations to fully implement
company systems
* Support operations to follow procedures for measuring customer
satisfaction in accordance with company guidelines.
* Support operations to provide services in an ethical and lawful
manner
* Keeps abreast of all company policies/procedures;
local/state/federal laws/regulations and applicable accreditation
standards.
* Serves as a liaison between field locations and support center
for recommendations in revisions or modifications of company
policies as identified.
* Provides education on Company policy, operational process and
procedure. Ensures that all staff understands their responsibility
with regard to the improvement plan. Provides follow-up to validate
timely resolution of action items.
* Accountable to proactively identify issues and request assistance
up-line as indicated
* Researches, plans, organizes, develops and conducts training
programs as needed
* Attends courses/seminars/workshops, reviews industry
publications. Keeps abreast of relevant technological
developments.
* Participates in special projects and performs other duties as
assigned.
Qualifications
* Bachelor's degree in human services, education, social work, or
other health-related field or professional licensure (e.g., nurse,
therapist, etc)
* Knowledge of quality assurance concepts, systems, and methods for
implementing improvement activities.
* Experience in quality assurance (including conducting audits and
the development of corrective action plans), training and
development, project management, continuous quality
improvement.
* 8 years or related quality or operations experience including at
least 3 of which is in a management or supervisory capacity in a
related field
* Strong knowledge of related operations and regulations
required
* Understanding of accreditation standards/processes
preferredKnowledge, Skills, Abilities
* Must be able to work independently
* Requires excellent written and oral communication skills
* Strong education and presentation skills required
* Proven ability to manage multiple priorities
* Working knowledge of regulatory requirements for assigned line of
business
About our Line of Business
BrightSpring Health Services is a leading provider of complementary
home and community-based pharmacy and health services for complex
populations in need of chronic and/or specialized care. Through the
company's pharmacy and provider services to seniors and specialty
(including behavioral) populations, we provide comprehensive care
and clinical services in 50 states to over 360,000 customers,
clients and patients daily. The company's services foster greater
patient and family satisfaction, improve outcomes and reduce health
care system costs, and are supported by industry-leading quality
outcomes. For more information, visitwww.brightspringhealth.com.
Follow us onFacebook,TwitterandLinkedIn.
Salary Range
USD $70,000.00 - $75,000.00 / Year
Keywords: BrightSpring Health Services, Surprise , DIRECTOR, OPERATIONS SUPPORT - COMMUNITY LIVING, Executive , Phoenix, Arizona
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