Technical Writer
Company: Concord Servicing
Location: Scottsdale
Posted on: February 17, 2026
|
|
|
Job Description:
Job Description Job Description Concord sits at the center of
the credit market ecosystem. We provide loan servicing, backup
servicing, and capital markets administration for specialty finance
lenders, institutional investors, and asset managers. Our clients
include originators across fintech, solar, home improvement,
equipment finance, and other specialty asset classes. When a lender
needs a trusted partner to service their portfolio or a trustee
needs real-time reporting, they call Concord. About the Role We are
seeking a versatile and detail-oriented Technical Writer to join
our Program Management Organization (PMO) in a shared services
capacity, providing documentation and content support across
multiple business functions. This role is essential in capturing,
documenting, and communicating the onboarding processes, features,
and capabilities of our new servicing platform. The Technical
Writer will develop and maintain detailed documentation and a
centralized Knowledge Base (KB), ensuring that internal teams and
client-facing groups have access to clear, accurate, and consistent
information. Reporting to the Program Management organization, this
role supports enterprise-wide initiatives, ensures deliverables
align with program governance standards, and contributes to the
successful execution of product launches, platform rollouts, and
both internal and external communications. Responsibilities:
Documentation & Content Development Partner with internal
stakeholders and engineering teams to capture technical details and
translate them into clear, accessible content for technical and
non-technical audiences. Support program milestones by delivering
accurate documentation aligned with project phases, go-live events,
and change initiatives. Knowledge Base (KB) Management Build,
organize, and manage the Knowledge Base to serve as a single source
of truth for internal users, clients, and partners. Use analytics
and user feedback to continuously improve KB usability and content
relevance. Program Management Alignment Work closely with PMO
leadership to ensure all documentation aligns with project
governance frameworks and program-level deliverables. Support
program reporting needs by maintaining accurate document
repositories, revision logs, and audit trails. Requirements
Bachelor’s degree in Technical Writing, Communications, Information
Systems, or a related field. 3 years of experience as a Technical
Writer, preferably in the servicing, fintech, or financial services
industry. Demonstrated experience managing documentation and
Knowledge Bases in tools. Proven ability to work within Program or
Project Management structures, aligning documentation with
timelines, and governance. Excellent written and verbal
communication skills with an eye for detail, consistency, and
clarity. Ability to translate complex technical concepts into
clear, actionable information for various audiences. Benefits
Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k,
IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off
(Vacation, Sick & Public Holidays) Family Leave (Maternity,
Paternity) Short-Term & Long-Term Disability Wellness Resources
Keywords: Concord Servicing, Surprise , Technical Writer, IT / Software / Systems , Scottsdale, Arizona
