Help Desk
Company: Dickinson Wright Professional Staff
Location: Phoenix
Posted on: April 1, 2026
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Job Description:
Summary: Staff designated at Dickinson Wright PLLC (“the Firm”)
as Help Desk are responsible for providing technical support
services to computer network and software users on a full time
basis, unless otherwise arranged with the Firm. Essential Duties
and Responsibilities: Essential duties and responsibilities of
staff designated as Help Desk at the Firm include but are not
limited to: Provide personal computer and operating system
technical support to LAN/WAN/Remote user community; Troubleshoot
and either repair or arrange for repair of non-working personal
computers and printers; Provide after-hours on-call support on a
shared, rotating basis; Keep accurate and meticulous support
documentation including ticketing of support requests; High level
of follow through. Qualifications , Skills and Abilities Required:
Help Desk must: Experience in troubleshooting Windows and Windows
applications; Experience in personal computer hardware problem
diagnosis; Skills necessary to communicate and follow the
instruction effectively from a diverse group of attorneys and staff
and provide information with ordinary courtesy and tact; Ability to
quickly develop and maintain expertise in many specialized computer
applications with a minimum of training and supervision; Work may
require irregular hours, some travel, and occasionally requires
more than 40 hours per week to perform the essential duties of the
position; Occasional lifting up to 40 pounds may be required;
Knowledge acquired through completion of Bachelor's degree in
computer science or a related field; Knowledge of Windows 7/10,
Microsoft Office Suites 2010/2013/2016, Apple Mac’s desired;
Interpersonal skills necessary in order to communicate by phone and
provide information with ordinary courtesy and tact; Work
occasionally requires a high level of mental effort and strain when
performing a high volume of tasks and performing other essential
duties; Proficient in video and audio conferencing technology.
Knowledge of Blue Jeans Network a plus. Working Conditions: Normal
law office environment with little exposure to noise, dust,
temperature. The above is intended to describe the general content
of and requirements for the performance of this job. It is not to
be construed as an exhaustive statement of essential functions,
responsibilities or requirements. Please note that a variety of
factors determine compensation, including geographic location,
experience, relevant degrees and certifications, and other
applicable factors authorized by law. Dickinson Wright offers a
generous benefits package for eligible fulltime employees within
our U.S. offices, including health, dental, and vision; 401(k) and
profit sharing plans; paid vacation; and parental leave. Additional
elective programs include: a health flexible spending account, a
health savings account, identity theft protection, a dependent day
care reimbursement account, commuter benefits, life and AD&D
insurance, short- and long-term disability protection, an employee
assistance program, and emergency travel assistance. We are an
equal opportunity employer. All applicants will be considered for
employment without attention to race, color, religion, sex, sexual
orientation, gender identity, national origin, veteran or
disability status.
Keywords: Dickinson Wright Professional Staff, Surprise , Help Desk, IT / Software / Systems , Phoenix, Arizona
