Fraud Operations (Executive)
Company: USAA
Location: Phoenix
Posted on: April 15, 2024
Job Description:
Why USAA?Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial
security of millions of U.S. military members and their families.
Not all of our employees served in our nation's military, but we
all share in the mission to give back to those who did. We're
working as one to build a great experience and make a real impact
for our members.
We believe in our core values of honesty, integrity, loyalty and
service. They're what guides everything we do - from how we treat
our members to how we treat each other. Come be a part of what
makes us so special!The OpportunityAs a dedicated Fraud Operations
(Executive), you will manage and drive the Fraud teams, structures,
policies/standards, processes, and tools needed to ensure the
prevention, detection and investigation of fraud and recovery in a
complex and highly regulated environment. Contributes to the
development, implementation, and execution of a multi-year
strategic vision for the Fraud Operations teams. Leverages a
data-driven approach in decision-making and managing fraud risk
while championing a culture of process excellence, disciplined
utilization of key performance indicators and key risk indicators
for continuous improvement and effective risk management. Display a
track record of identifying opportunities to optimize processes in
a highly manual operating environment.This position can work
remotely in the continental U.S. with occasional business
travel.What you'll do:
- Leads the design, execution and implementation of USAA's Fraud
Operations organization and strategy.
- Leads the day-to-day operations of the fraud detection areas -
including core business processes and technologies in alignment
with compliance policies and procedures.
- Executes projects and business process improvement initiatives
required to achieve defined business outcomes.
- Partners, collaborates, and influences effectively across the
enterprise product leaders as well as the line of business leaders
to ensure they are considering fraud implications.
- Identifies and tracks fraud violations for the enterprise.
- Collaborates with industry partners and peers to identify new
fraud strategies and technologies, discusses fraud trends and
effective mitigation tactics.
- Builds and oversees a team of internal and external third-party
service providers for fraud operations through ongoing execution of
recruiting, development, retention, coaching and support,
performance management, and managerial activities.
- Ensures risks associated with business activities are
effectively identified, measured, monitored, and controlled in
accordance with risk and compliance policies and procedures.What
you have:
- Bachelor's Degree; OR 4 years of related experience (in
addition to the minimum years of experience required) may be
substituted in lieu of degree.
- 10 years of experience in fraud operations to include
prevention, detection, operational risk, credit risk, regulatory
adherence, funds availability, and/or model development within a
financial services organization.
- 4 years of people leadership experience in building, managing
and/or developing high-performing teams.
- Demonstrated experience, knowledge and exposure to bank
regulations, particularly Reg E, Reg CC, UDAAP, FACTA, and Reg
Z.
- Demonstrated experience collaborating with key resources and
stakeholders, influencing decisions and managing work to achieve
strategic goals.
- Strong written and verbal communication skills, including the
ability to communicate technical analyses to a non-technical
audience.
- Knowledge of federal laws, rules, - and regulations to include:
Reg CC and Reg E.What sets you apart:
- Ability to lead operations teams consisting of -6 Directors and
-200 staff responsible for fraud mitigation processes.
- Proven ability to establish and maintain a culture of
accountability as it relates to performance and execution.
- Demonstrate the ability to evaluate critical processes for
opportunity and lead process optimization efforts for the
function.
- Ability to deliver with urgency and effectiveness in directing
tactical response to operational issues and resolution
activities.
- Display the ability to collaborate with business partners to
develop and implement critical programs.
- Able to present complex information to executives in order to
raise awareness and support.
- Ability to collaborate with business partners to establish a
revitalized Culture, creating enhanced influence and ownership as
it relates to fraud mitigation, member experience and controls
execution.The above description reflects the details considered
necessary to describe the principal functions of the job and should
not be construed as a detailed description of all the work
requirements that may be performed in the job.What we
offer:Compensation: USAA has an effective process for assessing
market data and establishing ranges to ensure we remain
competitive. You are paid within the salary range based on your
experience and market data of the position. The actual salary for
this role may vary by location. The salary range for this position
is: $182,680 - $349,150.Employees may be eligible for pay
incentives based on overall corporate and individual performance
and at the discretion of the USAA Board of Directors.Benefits: At
USAA our employees enjoy best-in-class benefits to support their
physical, financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), pension,
life insurance, parental benefits, adoption assistance, paid time
off program with paid holidays plus 16 paid volunteer hours, and
various wellness programs. Additionally, our career path planning
and continuing education assists employees with their professional
goals.For more details on our outstanding benefits, please visit
our benefits page on USAAjobs.comApplications for this position are
accepted on an ongoing basis, this posting will remain open until
the position is filled. Thus, interested candidates are encouraged
to apply the same day they view this posting. -USAA is an Equal
Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
Keywords: USAA, Surprise , Fraud Operations (Executive), Other , Phoenix, Arizona
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