Paint & Body Advisor

Company: National Indoor RV Centers
Location: Surprise
Posted on: September 21, 2024

Job Description:

NIRVC's Paint and Body Service Advisor is responsible for providing exceptional customer service and support to RV owners who require paint and body repair services. The role involves managing the repair process, from initial assessment and estimation through to final delivery of the repaired RV, ensuring that all work is completed to a high standard and in a timely and efficient manner.Our Paint and Body Advisors earn $75,000 - $100,000 Key Responsibilities:Interact with customers to understand their needs and provide advice on the most appropriate paint and body repair servicesInspect and assess the damage to the RV and provide accurate and detailed estimates of repair costsLiaise with insurance companies and adjusters to ensure proper documentation and claims processingSchedule repairs and manage the repair process, communicating with customers throughout to provide updates and manage expectationsWork collaboratively with the RV service team to ensure timely completion of repairs and quality controlConduct final inspections to ensure that all work is completed to a high standard and meets the customer's expectationsHandle customer inquiries and complaints, resolving issues promptly and professionallyMaintain accurate records and documentation related to repairs, invoices, and customer interactionsAssist with maintaining a safe and clean work environment, including following safety procedures and guidelinesKeep up to date with industry developments and trends in the paint and body repair industry to maintain expertise and knowledge.Qualifications:2+ years of experience in the RV paint and body industry, including estimating and scheduling repairs, and working with insurance companies and adjustersExcellent customer service skills, with the ability to communicate effectively and build strong relationships with customers and colleaguesStrong organizational skills, with the ability to manage multiple tasks and prioritize competing demands effectivelyAttention to detail and accuracy, with the ability to provide detailed estimates and ensure that all work is completed to a high standardKnowledge of RV repair industry standards, procedures, and regulationsAbility to use computer programs, such as estimating software, email, and scheduling toolsValid driver's licenseWorking Conditions:This job may require standing, walking, or sitting for extended periods of time.The work environment may be noisy and include exposure to fumes, dust, and other hazards associated with working in a service department.The position may require working weekends or holidays depending on customer demandWhat we offer: We offer a competitive salary and benefits package, as well as opportunities for career advancement.Medical, Dental, and Vision Available 1st of the month following start date Voluntary Supplemental benefits (STD, LTD, Life, Accident, Critical Illness)401K Over 100 hours of PTO in the 1st year4 paid Holidays and 40 hours of Floating HolidayIndustry leading payBrand new facilitiesAdvancement opportunitiesIf you are a customer-focused individual with a passion for the RV industry, we encourage you to apply for this exciting opportunity.We are an Equal Opportunity Employer (EOE). All applicants must be able to pass pre-employment testing including a background check, MVR, and drug screen.PI6975b029d2f4-25660-35540286

Keywords: National Indoor RV Centers, Surprise , Paint & Body Advisor, Other , Surprise, Arizona