DISPATCHER
Company: Arizona Department of Administration
Location: Phoenix
Posted on: April 18, 2024
|
|
Job Description:
DISPATCHER
Job No: 524351
Work Type: Full-time
Location: PHOENIX
Categories: Communication/Community Relations
DEPT OF TRANSPORTATION
Driving the future of transportation with a diverse and innovative
team
To learn more about the ADOT team CLICK HERE
DISPATCHER
Job Location:
Address: 2302 W Durango St. Phoenix, AZ
Posting Details:
In the TOC we do NOT -
Take 9-1-1 calls, we are not a PSAP; as a matter of fact, we aren't
even a call center. ADOT call centers are completely separate from
the TOC. We also do not call tow trucks, call for crisis response,
enter or confirm warrants, stolen property/vehicles, missing
persons, etc. We do not have an ORI (we do not require TOC
Certification Level A, we only require Level D!)
If you have any further questions, please feel free to call the TOC
during business hours at 602-257-1563 / Option 3 and ask to speak
with the Manager or on-duty Supervisor.
Please see the following ADOT-produced video for a brief overview
of TOC operations -
https://vimeo.com/816639359/1d64e32617
We are a 24x7x365 operation, Shifts 2 (afternoon/evening) & 3
(midnight) offer competitive Shift Differentials!
Shift 1: 6am to 2pm
Shift 2: 2pm to 10pm
Shift 3: 10pm to 6am
Salary: $42,780.92 - $52,780.92
Grade: 18
Anticipated Salary: $47,780.92
Job Summary:
Under general supervision of a Dispatch Supervisor, this position
performs work of a highly technical nature in the Traffic
Operations Center (TOC). This position is responsible for utilizing
a multi-line phone system, a Computer Aided Dispatch (CAD) system
as part of a suite of interfaced operational programs including the
ERS reporting system which is the public portal (511) for statewide
highway conditions, a 2-way radio system, CCTV cameras, and Dynamic
Message Signs (DMS) to receive, process, coordinate, and
disseminate emergency and non-emergency incidents and related
information from multiple sources to the public, other public and
private entities, and to various sections with the Arizona
Department of Transportation. This position is responsible for
utilizing CCTV cameras to verify reported incidents of traffic flow
impediment, assess situations using independent judgment regarding
notification to the public as well as public and private entities,
including public safety.
This position also coordinates information on events with other
Arizona cities and counties' Traffic Management Centers, monitors
the Wrong Way Driver Detection system, assists with statewide
incident management through DMS and CAD.
Handles incidents on a 24-hour/7-day per week schedule including
weekends and Holidays.
Job Duties:
Essential Duties and Responsibilities include but are not limited
to:
--- Dispatch mobile response units to emergency and non-emergency
incidents utilizing two-way radios and a Computer Aided Dispatch
system; add Wrong Way Driver Detection System
--- Documents statewide incidents by writing reports using the
Highway Condition Reporting System (ers) software which in turn is
reported to the public via the 511 telephone system and on the
az511.com website
--- Receives incoming calls and provides assistance to the public,
state agencies, including DPS and local police and other agencies
to assist with traffic control or other inquiries
--- Complete and maintains DPS TOC certification which includes all
ADOT training courses, on-the-job operator training, and quarterly
certification tests. May drive a state vehicle in the course and
scope of state business statewide
--- Creates and posts message on Dynamic Message Signs, including
information on crashes, closures, AMBER alerts, high pollution
advisories, fire warnings, construction and various traveler
information signs statewide
--- Operates two-way radio and paging/notification system to call
out ADOT field personnel and to receive communication from ADOT
crews in the field
--- Updates all contact lists and District procedures on a daily
basis and information is received from the District offices
--- Enters ERS events for traffic congestion during rush hours and
reviews all types of entries for accuracy statewide. Reports all
freeway monitoring equipment malfunctions to appropriate field
personnel
Knowledge, Skills & Abilities (KSAs):
Knowledge of:
--- State highway system
--- Monitoring traffic flow
--- Operation of the paging/notification System
--- Statewide contact procedures
--- Report writing using the CAD software
--- Telephone etiquette
--- Dispatch procedures as related to mobile response units
utilizing a 2-way radio system and CAD system
Skills in:
--- Problem solving skills
--- Prioritizing events and situations
--- Two-way radio dispatch experience
--- Window based software experience
Ability to:
--- Perform quarterly certification tests
--- Control CCTV monitoring system
--- Multi-task managing stressful traffic related events
--- Post OMS messages
--- Read maps
--- Work weekend and holidays
--- Work various shifts
Selective Preference(s):
The ideal candidate for this position will have:
Experience in radio dispatching, emergency response and traffic
monitoring, and operating multiple computer systems. Familiarity
with Arizona roadways. Law-enforcement background would be helpful.
Experience in computers including Microsoft Windows, Excel, and
similar applications. High School diploma or GED, Obtain DPS TOC
certification with 6 months.
Pre-Employment Requirements:
Valid Arizona Drivers license.
If this position requires driving or the use of a vehicle as an
essential function of the job to conduct State business, then the
following requirements apply: Driver's License Requirements.
All newly hired State employees are subject to and must
successfully complete the Electronic Employment Eligibility
Verification Program (E-Verify).
Benefits:
The Arizona Department of Administration offers a comprehensive
benefits package to include:
--- Sick leave
--- Vacation with 10 paid holidays per year
--- Paid Parental Leave-Up to 12 weeks per year paid leave for
newborn or newly-placed foster/adopted child (pilot program).
--- Health and dental insurance
--- Retirement plan
--- Life insurance and long-term disability insurance
--- Optional employee benefits include short-term disability
insurance, deferred compensation plans, and supplemental life
insurance
Learn more about the Paid Parental Leave pilot program here. For a
complete list of benefits provided by The State of Arizona, please
visit our benefits page
Retirement:
Mandatory participation in the Arizona Retirement System (ASRS) is
required.
Contact Us:
The State of Arizona is an Equal Opportunity/Reasonable
Accommodation Employer. Persons with a disability may request a
reasonable accommodation such as a sign language interpreter or an
alternative format by calling (602) 712-7279. Requests should be
made as early as possible to allow sufficient time to arrange the
accommodation. ADOT is an Equal Employment Opportunity Employer.
All newly hired employees will be subject to E-Verify Employment
Eligibility Verification.
Advertised: 11 Apr 2024 US Mountain Standard Time
Applications close: 18 Apr 2024 US Mountain Standard Time
Keywords: Arizona Department of Administration, Surprise , DISPATCHER, Professions , Phoenix, Arizona
Click
here to apply!
|